There is a far bigger issue here than a customer service rep clearly speaking out of line. Sony has no response to the current hacking threat invading it's network. There is no blame to be placed here towards Activision, Treyarch, infinity ward, or Sony for that matter, hackers are to blame but Sony and only Sony can deal with the threat. Treyarch can't change the code to keep the modders out, IW can't change the code to keep the modders out, only Sony can police their network and deal with their online service that they provide.
This activision employee spoke out of turn but he may not be the last if Sony doesn't begin an aggressive campaign to fight against the hackers online. MS figured it out pretty quick, mod your console and show up online and it's banned forever, your ISP is gone, your gamertag, everything. You want to mod your console fine but don't show up in a public match and don't mess with the code.
If the PS3 jailbreak reaches mass media it could bring a negativity upon it that could hamper the consoles life span. Members on this site should spend less time pointing fingers at the programmers and start contacting Sony and demand that they take the necessary steps to protect online gaming. If you think this will end with COD you are way off, KZ3 sells millions, some a-hole hacker will target box it and ruin the experience for everyone. You like playing Uncharted 3 online, you won't when they are done with it.
