| d21lewis said: I think that if you cancel XBox Live, Microsoft kills the family of their employee. That's the only answer I can think of. A while back, when my first 360 died for the second time, I found out that it was IMPOSSIBLE to cancel XBox Live. My disc drive had died, I didn't have the money to replace the 360, and my warranty had expired. I told the lady that I had to cancel until I could buy another 360. She said: -If I cancel/revert to silver, all of my data (friends/ achievements) would be erased. I was persistent. -She said that I'd lose money for any time I had already paid for. I told her that my time was almost up and I didn't want them to accidentally automatically renew. -Finally, she told me to send the console in and see what happens. I told her that I already opened the system to try and fix it myself (disc drive problems--I wound up causing the RROD). She told me to send it in anyway and they'd probaly fix the disc drive AND the RROD. I told her I would. I wound up buying a 60GB Jasper for the peace of mind and selling my old 360 for store credit--turns out when it comes to buying video games, I always find the money somehow. It just seemed that there was no way she was letting me cancel XBL. Maybe she was just trying to be helpful but it sure didn't feel like it. |
You know, they should just say that straight out: "Look, they're holding my family HOSTAGE. For every subscriber I lose, I LOSE A FAMILY MEMBER. JUST RENEW FOR GOD'S SAKE."
Most service reps are pretty persistent when it comes to fielding calls from those who are calling to cancel. I'm sure it's on the sheet in the binder they have on their desk on how to convince subscribers to renew.
