Yes in theory GameStop employees are supposed to be more professional. But guess what? How many qualified, professional customer service representatives are gonna wanna work for peanuts for a shitty employer like GameStop? And you know GameStop is too cheap to properly train their staff. That's why you're left with a lot of shitty employees with poor customer service skills. You get what you pay for. If you want quality employees, invest in quality. I know the economy sucks right now but apparently quality workers aren't that desperate to work for near minimum wage.
I haven't bought anything from GameStop ever (I did buy a game from EB before they got bought out by GameStop). I mostly buy from Amazon and to a lesser extent eBay, Best Buy and Play-Asia (for imports). And if I ever start buying shit from GameStop, I'll order online if the game can be ordered online (not all of their stock is available for online order) so that I can do without their shitty customer service. There's nothing annoying than going into a store knowing exactly what you want and then having some fucking customer service rep trying to get you to buy something else or all this other extra shit. Fuck brick and mortar. This is why I do most of my shopping online.
