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Darth Tigris said:

These people need to experience a foreclosure, being laid off after 10 years with a company, cancer or a miscarriage so they can really come to see and understand how RIDICULOUSLY PETTY it is to get so riled up about something so very trivial.


You could say that about a lot of things though. This sounds to be a case of multiple examples of poor customer relations that have built up over time. It's being a loyal customer of a product, only to be treated rudely and not have your criticisms listened to. Eventually, the smallest thing will make you snap... that and this is the internet.