Sorry man, you should of never sent the HD with out being backed up, no matter what they say, I had a much worse experience with MS, Im on 360 number 7, I still love my 360 though, You have to remember some employees from these companies suck, If you keep your cool, and stay with it , Sony will take care of you, I work closely with the Industry, I know atleast 200 plus people with a PS3, only one had a problem where the PS3 Sony sent back died with in 3 months, Sony gave him a new Slim, because he kept his cool, if you piss these people off, they will fuck you over, they could care less, you have to know how to handle it, Also no matter how good a product is, Electronics Fail, it happens, the PS3 is a very complex piece of equipment. Computers fail, I hope you learned a valuable lesson in this, Back up your HD, Relax get some sleep, Go about it tomorrow, call again, get a Email, or Address to write a letter to Sony, Ask for a manager, explain yourself calmly, and see what happens, you get more with Honey then vinager, Good Luck my friend, Sorry for your loss.
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