Mummelmann on 02 May 2010
Not exactly super customer support all in all but you can't directly or indirectly blame Sony for your dog dying or the fact that you neglected to take a backup of anything.
I have my most important documents and pictures backed up three drives and disc.
Why would you stop buying their products because a person on the phone couldn't do exactly as you wanted? They have rules and procedures like everyone else I suppose.
Sorry about your dog but laying so much hatred on a company over this is a bit over the top imo.
flowjo; that was in somewhat bad taste but I couldn't help but laugh. 
