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HappySqurriel said:

I’m currently working in a company that deals heavily with voice recognition, and have worked directly with it in my past; although I am far from an expert in it, and my focus is in a completely different segment of the company (because they’re moving away from voice based systems). Our sales team will brag about a 75% recognition rate to new clients for a voice based system for a very simple call-flow because of how few systems can achieve that success level; and this requires more processing power than you could dedicate to the task on the XBox 360 and still have a game running at the same time. If you’re wondering, human levels of recognition are in the 97.5% range.

Bleeding edge voice recognition is so primitive it makes the worst Wiimote Waggle look amazingly precise.

EndWar worked pretty well.

And the difference there, is that the system was trained for a particular person.  IVR call systems have no training.