Sales are ok but not like they use to be. It may have lost some of its fanbase because of the direction it steered into. But it's gained a lot of casual interest in returned. Example: I love the series from VI to X because of the deep stories and my beloved turn-base system. A lot of people despise that battle system. Square Enix believed if they made its combat system more user friendly that it would gain both the fans and new (casual) gamers. Of course, there drop in sales says it all ...
Please don't take that as fact, that's what I just believe.
As much as I tried (and believe me I tried) I personally stopped caring for the franchise as soon as that disgrace of a combat system was introduced in XII. The story only had me going for so long before I finally quit on it.
I am the black sheep 
"of course I'm crazy, but that doesn't mean I'm wrong."-Robert Anton Wilson
