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Lets see...

The CD drives in many PS1s were crap and some people had to play with their PS1 sitting on its side (Sony denies to this day that there ever was a problem). I've seen countless PS2s that can no longer read discs. There were the exploding batteries and rootkit fiascos. The fake reviewer they made up to trick moviegoers. There was also the Sony fake blog disaster.

Their reputation survived all that so it'll probably survive this latest disaster as well.