Well it wasn't Sony but I had a situation with a Nintendo repair last year.
My Wii started showing problems on screen because I would always leave Wii Connect24 on and somehow my GPU fried. I sent it to Nintendo for repairs since it was still under warranty.
I recieved my Wii back 2-3 weeks later and was surprised to find that it turned on, reached the Wii menu but after that it wouldn't read discs, Wi-Fi wouldn't work, etc...
I called Nintendo and they said they switched the Motherboard or something and I guess everything else wasn't set up to work with it because of something to do with it having serial numbers that matched the old Mobo. I have no clue but they gave me some reason like that.
Funny thing though it that while it wouldn't read my discs it had no problem taking them. It took my Wii Sports and wouldn't give it back.
I sent it into Nintendo once again and finally recieved it back in perfect working condition 2 weeks later, for a total of 4-5 weeks between the two trips.
I never got my Wii Sports back with it. 
As for Sony's service, I have only needed a repair once and that was for my PS2. It was about 4-5 years old at the time so it was long out of warranty. Sony still agreed to fix it for free.
So with the little experience I have with Sony, they have been great.
With Microsoft, other than it taking me forever just to get them to cancel my LIVE membership they have been great as well.
iPhone = Great gaming device. Don't agree? Who cares, because you're wrong.
Currently playing:
Final Fantasy VI (iOS), Final Fantasy: Record Keeper (iOS) & Dragon Quest V (iOS)

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