What is your tolerance?

[Final-Fan]

Nintendo has not raised many alarms with me as far as screwing the customer [edit:  except for VC prices, of course]. They've been very responsive with stuff like revised Wiimote straps and giving customers free replacements, even though it was not their fault people were drunken maniacs and/or trying to to a 300-yard shotput through their TVs.

Sony, in my eyes, has put out a very solid product but their marketing department has clearly been exposed en masse to some kind of hallucinogen. Possibly by Microsoft in a very clever strategy. Then the order was given to revise the product to make it crappier (twice, because the first time wasn't crappy enough), which I am ... unhappy with. But I've already bought mine so it's all a moot point except as a spectator.

Microsoft, to me, has been the worst because their actual product is so lacking. My own console has not failed in the nearly two years I've owned it, but 20-30% failure rate is completely ridiculous. Anyone would have laughed at you for suggesting it would happen until it did happen. And then to rub salt in the wound the warranty was a joke, and their customer service is an insult. I can tell you this much: I am NOT going to be getting their next console anywhere near launch, and I bet many, many others feel the same way. At least with PS3 sticker shock and later BC gimping you know the bad news up front. Also, I've let my Xbox Live Gold membership expire and I have no plans at present to resubscribe unless it becomes free.