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No one (and I mean no one) gets the advertised speeds, unless they camp out in the telephone exchange with a fibre optic cable connected directly to the backbone.

3-4Mbps out of 10 is fine. I get 200Kbps out of an 8Mbps connection. And BT say that's normal. It's false advertising and a ripoff, but all the companies do it and you cannot physically improve it.

tl;dr: It's typical and you CAN'T fix it.