Microsoft live points help

[piggychan]

I had this problem earlier.. but it got sorted..

try looking through here

http://support.xbox.com/support/en/us/nxe/kb.aspx?id=908637&lcid=1033&category=games

 

If that doesn't work then goto the "item your friend wants to buy" and on that screen you can redeem code from there and just add it.