A new trend in the others.

[bdbdbd]

KruzeS said:

scotland yard said:

For two years, yes, but it was the level of service that people hated, not the time of warranty. You'd have to send your machine out of the country to get it fixed, and it used to take months.

Europeans don't know their rights... really, they're so many!

I'm pretty sure there's a maximum time frame of 30 days (I'm pretty sure it's 30, but it might be 60, or some equivalent amount specified in weekdays) where you must get your problem solved: either a fix to your unit, a refurb, an equivalent item, or a refund. Also, I'm pretty sure you don't have to send anything anywhere, unless you'd rather deal with the brand directly, as otherwise the store where you purchased the item is ultimately responsible.

The timeframe depends on the kind of product. At minimum i would recall it's 2 weeks and mostly the "reasonable time period" is one month. I'm not sure about how much this differs between countries, but it bases on the pan-EU law. I give you an example: couple of years ago my brothers ADSL modem broke down, and we took it for fixing, since it had still the warranty. It was broken because of thunder, so warranty didn't cover it, but since it took 2 months to get it back (not within reasonable time), i demanded something to make up the delay and my brother got a new modem, just because it took so long. The reason why most people don't know their rights, is because the law is relatively new, it's just about 3 or 4 years old and propably most the retailers don't understand it completely. Basically the law is the same, that Finland has had for decades, only with few implementations. Biggest change is that retailer has the responsibility, along importer and manufacturer, that the product works. @Just Ben: It doesn't seem to be available constantly in all the stores, but generally Wii is available. @Topic: The brand effect is interesting, PS is strong brand in EU, but the PS2 quality issues have propably hurt it, in the way how it is seen. Also Sonys DRM issues and generally bad quality of it's products doesn't really help Sony. But if you had to pick someone who has even worse name than Sony, it would be Micro$oft, everybody hates Windows and EU fining Micro$oft doesn't really help M$ to gain any better reputation. Some countries like Italy, where every other console than PlayStation, is pretty much non-existent (by counting for example shelf space), may have pretty quick change, after retail realises that they could make more money by giving more shelf space to other consoles, and in that case, Wii may have effect in eating PS3 sales even more than it already have. The situation is this: You can find PS3 and plenty of games from any electronics store, but not necessarily Wii or any market that sells electronics have PS3 and games, but not necessarily Wii, not to talk about games, since some stores have Wiis, but no games. So if Wii keeps selling, the shelf space issue changes and PS3 may see, possibly even rapid, decline in sales and 360 may keep selling as it has. Btw. I think that one thing which have had big effect for the strong PS brand is, that Sony managed to bring games to stores other than just electronics/specialised stores. They have pretty good distribution channels, which they had used.