So, MS seems to still be dicking me around, can I get anything out of it?

[Euphoria14]

damndl0ser said:

Euphoria14 said:

damndl0ser said:

wakawakawa said:
Misleading, thread should be retitled I hate Xbox Live.

 

I have to agree with ya, there is a lot of hate here.

 

Well, before you or the other try to label this as a misleading thread title you should try and read the OP. If not for this I would have no actual reason to hate them as much as I do, but hey, if you like getting dicked around like I have or by chance feel it is ok (I know no clue as to why you would) then so be it, that is your prerogative.

How about instead of posting something like you just did you could contribute to the thread? Now that my friend would be a novel idea.

 

Come on fellow, I was just saying there is a lot of hate here.  So tell me I was wrong?  The biggest thing I can do to help this thread along or you for that matter would be to inform you the time you spent here bitching could have been on the phone with tech support.  Your troubles would be over already.  Cheers.

I would like to know though how my troubles would be over. I have made 2 calls already, within a 24 hour period and I have 2 claim numbers to prove that. The operator the first time told me "Ok, we changed it to renew on the 1st of January". I promptly said "Huh?", he realized his error and said it was fixed.

Second time I called I went through pretty much the same thing as the first time but now they sent me to billing (why different outcomes for the same issue?) and instead of cancelling they first asked me to

#1. Upgrade to 12-Month Gold status. Huh?! I want to cancel, why would I want to buy a 12-Month?

#2. Ask for a friend or family member to pick up my subscription so I wouldn't need to cancel. Again, huh?!

#3. Told me everything was good now, credit cards removed from account and auto-renewal shut off, saying it should be reflected on my account. Guess what, credit cards are still on there and my account info remains unchanged.

 

What makes me think the 3rd time will be the charm? I wanted to know if I waited to call them after I was charged (which I know I will) if i would get any compensation, which in my case I should. My time and my money is more important to me than MS and their bogus renewal and hoop after hoop cancellation steps.

How many times do I need to call? Almost an hour and a half worth of waiting and transfers from department to department is ridiculous. Enough is enough.