| Senlis said: Another ability you should have is the ability to make things simple for the customer. If you were to explain RAM to a customer, how would you do it? |
This
once they are confident in your technical abilities (or at least aptitude) the deciding factor is your customer service. people who call tech support (even apple tech support) don't know much about the subject, how will you deal with them (not just the irate ones but that is part of it)
I would also like to say good luck. I currently work a a part time tech in the geek squad and I have nothing but respect for phone support people because face to face customer service is hard, over the phone it is atleast 5-10 times harder.
Hope it goes well.
Currently dreaming of: DKC4 or Sonic the Hedgehog 4 (classic 2D platformers) for WiiWare, Smash Bros. for DSi, New Super Mario World for DSi, a Wii remake or true sequel of Final Fantasy Tactics.
One down, hopefully more awesomeness to come.
