Tyrannical said:
The MS instructions email came 8 hours after I mailed my 360. Here it is for your reading pleasure.
Turn around time depends on how close you live to Texas where the repair facility is. MS will ship your 360 back out 2-3 days after UPS marks it delivered. If you sent in an HDMI 360, you get an HDMI 360 back. If you send in a pre-HDMI 360, you get a pre-HDMI 360 back.
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I want to say wiki has an entry about the RROD and repairs. MS sank mad loot into new motherboards with the updated, less likely to RROD features. They do not sell the boards to the public - they have them at the McAllen center. They get an old Xbox, rip out the guts and ship it back. Good luck getting an HDMI unit when you send in your Core or Premium.
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Don't rely on the MS site to check if they have received/sent back your 360. They are slow in updating it. It may have already been shipped back before they update it as received.
Feel free to ship it back in the original 360 box if you don't mind not getting it back. It takes a special kind of stupid theif to steal something being mailed to "repair facility". Keep the box they mail it back in, just in case you get a future RROD.
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Not really - you would be shocked at how many of these come up missing. Since a lot of folks can fix them, they know where to go in McAllen, Texas. It's not a big place and MS will clearly tell you to not put Xbox or Repair Center anywhere on the box.
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Xbox Customer Support Service Request ID#: 55555555
Thank you for contacting Xbox Customer Support! We are processing your request to repair your console. In the meantime, please read the IMPORTANT information below:
We have 3 shipping methods to get your console to us:
If you were sent an electronic mailing label
· You should receive a separate e-mail notification with instructions for printing the label. Follow the instructions below to ship your console to us using the electronic label.
· If you have not received your electronic label in your e-mail after 24 hours, please check your "junk mail" or "spam" folders in your email application. If the shipping label email is not present, please contact Xbox Support to verify your email address, or request an alternative shipping label.
· Use a sturdy package that is well padded to help protect the contents during the shipping process. The service centre will return the repaired or replaced components to you in our own packaging.
· Write your full return address and the Service Request number on the outside of the package.
If you receive a pre-paid shipping box
· You will receive an empty shipping box with further instructions included in the package.
· Below is the shipping information for the packaging materials.
o Carrier Name: UPS
o Carrier Tracking Number: your email address
· You can track the status of your package using the UPS website and the tracking number provided above.
If you receive a paper label
· You should receive this in the next 3-5 days.
· Please package your console before this time.
· When UPS arrive, they will attach the label to the box immediately and take it away.
· Use a sturdy package that is well padded to help protect the contents during the shipping process. The service centre will return the repaired or replaced components to you in our own packaging.
· Write your full return address and the Service Request number on the outside of the package.
What to do next
· Remove the Hard Drive if attached (Xbox 360 only). For more information on how to do this, see KB Article 906204.
· Remove any custom faceplates (Xbox 360 only). For more information on how to do this, see KB article 907331 at http://support.microsoft.com/kb/907331
· Remove any discs from the disc tray. For more information, see KB article 907532 or KB article 906935. For the original Xbox, see KB article 817396.Do not:
· Do not write Xbox or Microsoft on the outside of the package.
· Do not use your original Xbox or Xbox 360 packaging to send your console to our Service Centre, as it will not be returned.
· Do not include any Games, Hard Drives, AV cables, Controllers or any other accessories with the console unless instructed by an Xbox Service Agent.
My address has changed?
· We can only perform return address changes before you have shipped your console to our Service Center. Address changes after this time are not possible.
How to check on the status of your console repair?
You can do this quickly and easily by going to https://service.xbox.com/servicesignin.aspx. You can either use the Service Request ID and your zipcode to check your repair status or sign in, click on the relevant device serial number you have registered to view your status.
Once you send your console to us, it will take 2-3 Weeks to return to you.
Thank you for your patience while we work to get your console repaired and returned to you as quickly as possible!
Note: This is not a monitored email address.
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