Sqrl on 08 August 2007
| Lingyis said: i wonder how this kind of customer service costs compared to marketing. |
I'd imagine it compares favorably honestly.
This is actually a really smart time for Nintendo to stick to its CS policies of good will and customer satisfaction. It paints a pretty stark picture when compared to MS and the 360.
I really wish all companies would realize that this type of stuff is a profitable long term strategy and stop being so damn focused on short term profits.
 |
| To Each Man, Responsibility |
