FishyJoe on 16 July 2007
As I've said before, it's not just about manufacturing. You also have to build a support operation that can serve a 1 million+ increase in base per month. In addition, they are also having to increase support for an additional 2 million DS units per month. That makes 3 million + hardware units a month going out the door.
It takes time to adequately train the support staff, from phone operators to repair technicians. In addition, you have to maintain adequate quality controls to make sure that customers are being served properly. The worst thing you can do is overexpand too rapidly and leave the customers with inadequate support.
