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Forums - Microsoft Discussion - Class-action law suit against 360

just because you have a sticker that says "do not touch or this console may explode and kill your entire family" does not mean you're not liable when someone touches it and their family is killed.

If it is shown that the Xbox360 scratches discs too easily then they are liable for a class action lawsuit, whether a sticker tells them what to do or not.



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Two things. If the class action lawsuit goes big... there could be millions of people in the lawsuit. Say each one of those people lost a 2 60$ games. 1,000,000*60 = 120,000million, plus legal fees. So no matter how you look at that, that's a good chump of change considering the box has never seen a black number... all red.
I'm actually suprised they dont require a scratch protection coating on 360 games.



PSN ID: Kwaad


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I'm sorry, but I can't agree with the "DO NOT TOUCH" rule. A home console is not a precision instrument. It's going to be kicked, stepped on, splashed with coffee, kids play with it, etc. No, you shouldn't throw it against the wall, but it's a home appliance, it shouldn't be any more fragile than your average blender. Internal shock absorbers designed to avoid damaging disks are pretty cheap and exist in every budget CD/DVD player, so it's not a question of pricey technology. Judging by the numbers of consumers complaining about disk scratches, this sounds a whole lot like the RROD debacle all over again. It sounds like Microsoft is screwing consumers because they were too damn greedy, short-sighted or just plain lazy to design a functional consumer product.

 



SlorgNet said:

I'm sorry, but I can't agree with the "DO NOT TOUCH" rule. A home console is not a precision instrument. It's going to be kicked, stepped on, splashed with coffee, kids play with it, etc. No, you shouldn't throw it against the wall, but it's a home appliance, it shouldn't be any more fragile than your average blender. Internal shock absorbers designed to avoid damaging disks are pretty cheap and exist in every budget CD/DVD player, so it's not a question of pricey technology. Judging by the numbers of consumers complaining about disk scratches, this sounds a whole lot like the RROD debacle all over again. It sounds like Microsoft is screwing consumers because they were too damn greedy, short-sighted or just plain lazy to design a functional consumer product.

 


    Yeah, I think Microsoft approached the Xbox too much as a PC.  They don't really realize how a video game console is used yet.  I read an article of Microsoft saying that the Xbox 360 does not have a problem with over heating.  It was a problem with consumers not properly ventilating the system.  And then Microsoft when on to explain how the Xbox 360 should be placed and ventilated.  And I don't remember the article word for word, but the way it explained how it should be ventilated, it would have to be in the middle of the living room floor with nothing within a several feet of it.  I do specifically remember them saying that the 360 does not belong in an entertainment center, nor should anything be placed on it.  Come on, think of what you are designing, a console.  It's going to be placed in an entertainment center by people, period, and there are going to be times when pizza boxes are on top of it, and the thing is going to be bumped and moved around.  It's not a PC that stays stationary and free standing on a desktop.



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rocketpig said:
IllegalPaladin said:

Actually, I believe the new warranty and reimbursement stuff just covers systems infected with the RROD. The disk scratching is something else. What's worse is that a whole lot of systems do it. I don't know if some of the disk drives have the feet to protect the disk, but many of them don't so even the slightest nudge on the 360 could potentially ruin a disk because the disks spin much faster than the disk drives of previous generation consoles. That has happened to my friend when he moved his 360 foward an inch because it was close to falling off of the stand where it was sitting and it ruined his Oblivion disk.

I wonder what's become of the thing in the UK where somebody was demanding the total amount of scratching rates (or was it RROD?).


No offense but the giant sticker on the 360 that says "Do not move unit while in operation" means just that. I can't believe that people are so shocked when you move a vertical player and it scratches the hell out of the disc.

Didn't we already go through this with the PS2?

Actually, I can move my PS2 while playing a game and it doesn't destroy the disk (fat v3 PS2). In fact, the only time it destroyed a disk is when it fell off my bookshelf. Luckily, I was only renting that game.

It's more in-depth than just 'Do not move unit while in operation' since the 360 can scratch disks so easily. Many of the disk drives don't even have the rubber feet that are supposed to help prevent that kind of thing. Maybe they should add a big sticker that says 'Warning, console may suddenly fail at any given time'? I find it interesting that you compared what I said about my friend moving his 360 foward an inch and then talked about turning the 360 from a horizontal to vertical position.

 



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SlorgNet said:

I'm sorry, but I can't agree with the "DO NOT TOUCH" rule. A home console is not a precision instrument. It's going to be kicked, stepped on, splashed with coffee, kids play with it, etc. No, you shouldn't throw it against the wall, but it's a home appliance, it shouldn't be any more fragile than your average blender. Internal shock absorbers designed to avoid damaging disks are pretty cheap and exist in every budget CD/DVD player, so it's not a question of pricey technology. Judging by the numbers of consumers complaining about disk scratches, this sounds a whole lot like the RROD debacle all over again. It sounds like Microsoft is screwing consumers because they were too damn greedy, short-sighted or just plain lazy to design a functional consumer product.

 



A home console is not a precision instrument. It's going to be kicked, stepped on, splashed with coffee, kids play with it, etc.

First of all, if it is bold, and you do it to my Console I will kill you.
If it is bold and Italic, I will beat you to death with one of my Console controllers.
If it is bold, italic, and underlined. I will take my cat, who just loves to scratch things, slide him up and down your wrists, untill sufficent enough for you to bleed to death a slow, horrible and painful way.



PSN ID: Kwaad


I fly this flag in victory!

lol Kwaad. I can personally say that my PS1 and PS2 have passed many of those 'tests'. My sister and dog have stepped on my PS1 and PS2 crashing the game and forcing me to restart the system, my sister did it in anger so it was like a stomp. Both my PS1 and PS2 have fallen off my bookshelf, my PS2 fell once and the PS1 fell a couple of times and they work.

 



To the people that are saying don't move the console and you won't scratch discs this has all ready been proven to be false. Kasa, the dutch consumer affairs program that investigated this is showed that even under laboratory conditions the 360 witht the faulty DVD drive can spontaneously scratch discs.

Test conditions (in dutch)

http://kassa.vara.nl/portal?_scr=kassa_artikel&number=3227123

Video of results (english subs)

part 1:  http://www.youtube.com/watch?v=dQSNmpXdIfQ

part 2: http://www.youtube.com/watch?v=513I87Evjuw



omgwtfbbq said:
just because you have a sticker that says "do not touch or this console may explode and kill your entire family" does not mean you're not liable when someone touches it and their family is killed.

If it is shown that the Xbox360 scratches discs too easily then they are liable for a class action lawsuit, whether a sticker tells them what to do or not.

Yes, it would be a real shame if people took personal responsibility for their actions, especially after they've been warned not to do something.




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IllegalPaladin said:
rocketpig said:

No offense but the giant sticker on the 360 that says "Do not move unit while in operation" means just that. I can't believe that people are so shocked when you move a vertical player and it scratches the hell out of the disc.

Didn't we already go through this with the PS2?

Actually, I can move my PS2 while playing a game and it doesn't destroy the disk (fat v3 PS2). In fact, the only time it destroyed a disk is when it fell off my bookshelf. Luckily, I was only renting that game.

It's more in-depth than just 'Do not move unit while in operation' since the 360 can scratch disks so easily. Many of the disk drives don't even have the rubber feet that are supposed to help prevent that kind of thing. Maybe they should add a big sticker that says 'Warning, console may suddenly fail at any given time'? I find it interesting that you compared what I said about my friend moving his 360 foward an inch and then talked about turning the 360 from a horizontal to vertical position.

 


I wasn't talking about moving the 360 from the vertical to horizontal position. I was talking about moving it at all while it's standing. Vertical optical drives are rather trecherous and don't respond well to movement.




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