I'm sorry, but I can't agree with the "DO NOT TOUCH" rule. A home console is not a precision instrument. It's going to be kicked, stepped on, splashed with coffee, kids play with it, etc. No, you shouldn't throw it against the wall, but it's a home appliance, it shouldn't be any more fragile than your average blender. Internal shock absorbers designed to avoid damaging disks are pretty cheap and exist in every budget CD/DVD player, so it's not a question of pricey technology. Judging by the numbers of consumers complaining about disk scratches, this sounds a whole lot like the RROD debacle all over again. It sounds like Microsoft is screwing consumers because they were too damn greedy, short-sighted or just plain lazy to design a functional consumer product.
