For Western games I would have to say Dead Island, there was so much hype built up by their trailers, and then the game itself was a mediocre quest grind. I felt like I was playing some grindy zombie MMO, the story was just underwhelming, and the characterization was empty and atrocious. And the escort missions, damn those escort missions combined with terrible terrible AI.
For Japanese games I would say Tokitowa (Time and Eternity) was the biggest disappointment. It was touted as an epic HD animation game, a breakthrough for the RPG genre. The animation quality turned out on the level of doujin, the combat mechanics were repetitive, and the premise ridiculous. I know it wasn't meant to be overly serious, and they were going for a "so bad it's good" corny story, but this was so bad it's just bad... The only saving quality the game had was some absolutely hilarious dialogue at times.
Anyway these are just games I had expectations for to be good. I know there were plenty of awful games that came out (like Aliens or PSABR) but I never had expectations for them and thus I couldn't be disappointed when they ended up precisely as expected.