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I'd say, it's probably the ads and the numbers. They were quite inconsistent in their updates for too long and it damaged the reputation of the site. It's going to be a long road to get that back, along with the people.

Software sales have changed too. I miss the older format but the change was needed due to the rise and rise of digital.

Ads are intrusive and jarring. I've been using adblock browser for Android for a while because of it.

Never had a problem with the moderation.
I'd say that they let conversion flow more often than not, even if the conversion could be considered offensive by some.

Have to see what the announcements do, as well as the launch of the PS5 and neXtbox.