I don't care what anyone says. Xbox customer support is awesome!

[Puppyroach]

mjk45 said:

d21lewis said:

Yeah. We do that when I buy her games using my Xbox. I failed to mention that I bought RDR as a digital gift. I was still able to get the refund. Yeah, I did pay for it. I know it wasn't free at all but it was still $60 I didn't expect to have. 

Also, I plan on buying the digital deluxe version so I'm still paying a little on top of the $60 I got back. Basically, I'm full of blarney.

Good for you ,but why are you telling us, I know you love your anecdotes but that's all  it is, for every good story you can find a bad one and that applies to all three customer service teams, sometimes the difference between a good or bad outcome can come down to who happens to pick up the call, and I know because that what happened to me first call dismissed second call different person fixed. Now you've given me a headache because I can't decide if they have good or bad customer service, d2lewis hand me the headache tablets.

Why are we telling each other anything at any time? =)

And this is an anecdote, but the quality of MS customer support is quite awesome: https://www.tomsguide.com/us/gaming-console-tech-support-showdown,review-4687.html

OT: My own experience has been pretty great aswell. When my X1X broke down, I got it fixed through Xbox support within a few days, free of charge. The only negative thing I can think of in that case was that I would have wanted a report that stated the exact issue that they had fixed for future reference.