''Sixty per cent of Xbox 360s have kicked the red-ringed bucket, compared to 16 per cent of PS3s and just 6 per cent of Wiis, according to our survey on the reliability of games consoles in the UK.
CNET UK commissioned the survey last month -- and the results don't reflect well on the Microsoft console. Some 1,128 UK-based console owners responded, of whom 562 owned Xbox 360s, 473 owned PS3s and 591 had Wiis (some owned more than one).
Of those Xbox owners who have bought their Xbox since January 2008, 34 per cent report that their Xboxes have broken -- still double the lifetime failure rate of the PS3. Microsoft introduced new components in late 2007 and early 2008, when Bill Gates boasted of the Xbox's newfound "incredible reliability". Our survey shows that while the console has improved, it's still far from reaching Gates' goal of being the "most reliable video game box out there".
Only 25 per cent of disappointed 360 owners had owned the console for more than 18 months before it broke, with 47 per cent reporting a failure inside a year. Seventy two per cent returned their Xbox to Microsoft, who extended the 360's warranty to three years after the console's problems became widely known. Fifteen per cent sought their own solution, such as repairing it themselves or giving up and throwing it under a bed. One miserable gamer reported, "I can't afford to get (the Xbox 360) fixed as it is out of warranty, so it sits in the spare room all lonely."
Many 360 owners report the console breaking more than once. Of those whose console has broken at least once, 32 per cent say it has broken twice, and 19 per cent say it has broken three times or more. One person said their 360 "was repaired six times before (being) refunded by Microsoft".
Of those who have bought a 360 in the last two years, only for it to break, 29 per cent say it has broken more than once"
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