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Forums - Microsoft - CNET UK's games console reliability survey: 60 per cent of Xbox 360s have broken

''Sixty per cent of Xbox 360s have kicked the red-ringed bucket, compared to 16 per cent of PS3s and just 6 per cent of Wiis, according to our survey on the reliability of games consoles in the UK.

CNET UK commissioned the survey last month -- and the results don't reflect well on the Microsoft console. Some 1,128 UK-based console owners responded, of whom 562 owned Xbox 360s, 473 owned PS3s and 591 had Wiis (some owned more than one).

Of those Xbox owners who have bought their Xbox since January 2008, 34 per cent report that their Xboxes have broken -- still double the lifetime failure rate of the PS3. Microsoft introduced new components in late 2007 and early 2008, when Bill Gates boasted of the Xbox's newfound "incredible reliability". Our survey shows that while the console has improved, it's still far from reaching Gates' goal of being the "most reliable video game box out there".

Only 25 per cent of disappointed 360 owners had owned the console for more than 18 months before it broke, with 47 per cent reporting a failure inside a year. Seventy two per cent returned their Xbox to Microsoft, who extended the 360's warranty to three years after the console's problems became widely known. Fifteen per cent sought their own solution, such as repairing it themselves or giving up and throwing it under a bed. One miserable gamer reported, "I can't afford to get (the Xbox 360) fixed as it is out of warranty, so it sits in the spare room all lonely."

Many 360 owners report the console breaking more than once. Of those whose console has broken at least once, 32 per cent say it has broken twice, and 19 per cent say it has broken three times or more. One person said their 360 "was repaired six times before (being) refunded by Microsoft".

Of those who have bought a 360 in the last two years, only for it to break, 29 per cent say it has broken more than once"

http://crave.cnet.co.uk/gamesgear/0,39029441,49304288,00.htm



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Tell me something we don't no...



Yikes! 60% seems awfully, awfully high.



Try to be reasonable... its easier than you think...

it seems high but i no about 6 people with 360's and all of them have had their 360's rrod on them



And this is coming from cnet too! Still, some people will deny it though!

Microsoft should really just recall all of those broken systems back. That's what responsible companies do.



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Somini said:
And this is coming from cnet too! Still, some people will deny it though!

Microsoft should really just recall all of those broken systems back. That's what responsible companies do.

Or they could just fix them for free...

And don't forget this includes all 360's ever made.  I would imagine if they only checked the ones that came out this year the story would have been completly different.



question....how did they conduct this survey?

edit: looks like it was an online survey of cnet readers.  http://crave.cnet.co.uk/gamesgear/0,39029441,49303819,00.htm  I wouldn't take these results too seriously.



@kitler53,

It is mentioned in the article,

"This was a self-selecting survey, so it doesn't represent a random sample of console owners. It's likely that people whose consoles have had problems are more motivated to fill out the survey, but the results are still interesting when you compare the Xbox 360 to its competitors"

From Wikipedia,

Self-selection is a term used to indicate any situation in which individuals select themselves into a group, causing a biased sample with nonprobability sampling.



Somini said:

@kitler53,

It is mentioned in the article,

"This was a self-selecting survey, so it doesn't represent a random sample of console owners. It's likely that people whose consoles have had problems are more motivated to fill out the survey, but the results are still interesting when you compare the Xbox 360 to its competitors"

From Wikipedia,

Self-selection is a term used to indicate any situation in which individuals select themselves into a group, causing a biased sample with nonprobability sampling.

So basically it was like the weekly polls that we have around here?



The new Xbox's still have a 30 percent failure rate its Laughably high

The PS3 has a 16 percent failure rate its appalling

The Wii is the only console where the failure rate is even at a barely acceptable level.

Pour Shame