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Forums - Sony - BBC Watchdog. PS3 YLOD just been on.

Hapimeses on 17 September 2009
welshbloke said:
Hapimeses said:
kowenicki said:
@hapmieses

so the rrod isnt designed in either then?

If an electronic device breaks within 5 years due to a manufacturing defect, the retailer the machine was purchased from must provide a replacement or repair for free. Microsoft admitted the RROD flaw was their fault, meaning their 3-year guarantee helps their retailers in the UK a lot. However, you should have 5 years in the UK, not 3. I'm told Microsoft would have been forced to offer far longer if it went to court -- actually, the retailers would, but they would complain to Microsoft in turn -- so I have little respect for the whole 3-year thing, although it does make it really easy to get a 360 fixed if it pops in the first 3 years.

In short, Microsoft says the RROD was their fault at a manufacturing level, so they have to fix it. Sony says the YLOD is not their fault at a manufacturing level, so they do not have to fix it. I think. I'm no expert on these things, but I have talked to Sony's Customer Services a lot this last few weeks, and to the Government Helplines on retail law, and that's pretty much the situation they described to me.

The recourse in the UK should be with the trader not Sony, the important thing to remember here is fit for purpose. What this usually means is that if I bought an Iron I should expect it to work for X number of years. If they cannot demonstrate that I was negligent then I should be able to claim something along these lines to get all of your money back obviously how long I owned the item will probably affect your outcome. This has nothing to do with a manufacturers warranty and is a consumer right.

  • to get some of your money back
  • to get the goods repaired
  • to get the goods replaced
  • to get compensation

    • In most cases I think people are going direct to Sony and not the trader. Where this may change is if Sony claim the problem is inherent and introduce their own scheme as with Microsoft.

    Yup. That's exactly the situation I'm talking about.

    However, in my case, I have a problem: I bought my fat PS3 from Woolies. If Woolies were still around, I would have had my fat PS3 sorted by now.



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    Xoj on 17 September 2009

    RROD is more than solder problem also.
    and then there is error like E74 thats it's about the scaler.

    its not the same comparing the hardware errors, some YLOD are actually the power supply frying on a fast electric variation,



    Seraphic_Sixaxis on 17 September 2009

    Link?



    Icyedge on 18 September 2009

    Damn, overheating, board frying can happen on any electronic system, electronic can work 100% one day and go right down to 0% the day after. Its hard for company to have controls over this, if they would sell the product with a profit rate of 50% they would prolly repair them for free but its not the case. If there would be major problem, more than 10%, they would prolly repair them for free but its also not the case. Consumer are becoming more and more demanding, but they also wanna pay as cheap as possible. Sony would have prolly wanted to ameliorate the product more, but if it would have mean selling it 1000$, nobody would have purchase it anyway. Most people buy and dont want to pay for service or quality and then when theres a problemen they want to receive everything free of charges?? Anyway selling a product below cost, and having only 2%?? failure rate, is more than acceptable.



    alanshearer on 18 September 2009
    Hapimeses said:
    kiefer23 said:
    Hapimeses said:
    kiefer23 said:
    kowenicki said:
    I'd be particularly interested to see MIkeB's view on the fact that it is an inherent design fault. Every single YLOD they inspected had exactly the same fault and required exactly the same repair.

    Sony would NOT repair them outside of ONE year warranty without a payment. They refuse to accept they are all the same fault and say it is not an inherent design problem.


    Quite a shitty thing to charge (what was it £128?) when all that is required is a quick blast in the PS3 oven to re-attach any soldering causing loose connections.

    Sony were pissed about them fixing YLOD PS3's for free on their doorstep. :P

    For the record, Sony don't charge you £128 to heat your console. Instead, they give you a new machine with a 3-month guarantee (which you can argue up to a year if you try; I have, and I still refuse to pay). It's still £128, which is £128 too much if you already spent £425 on one already, but it's worth making it clear what you are paying for.

    I would rather go out and buy the Slim then hand £128 to Sony for someone else's refurbished console.

    That's exactly what I said to them. The Sony guy made it clear I wouldn't get anyone else's console. Instead, all PS3s returned to them are stripped to their component parts which are then individually tested. They are then added to the production line for PS3s to be sent to existing customers. So, any PS3 you receive from them will be made up of a mixture of new parts and fully tested refurbished parts from other PS3s. That's why it's pretty easy to argue them up from the 3 months, as Sony see it as a new PS3, one that will be as reliable, if not more so due to the extra testing, than a store purchased PS3.

    Still, I now own a slim. I'm still wrangling with Sony over my fat PS3. The fault is so minor that a £128 charge is simply too much for me to contemplate.

    I agree with you're last part. It's the uniformity of the cost of repairs is the complaint that can be levelled, i suppose with all Manufacturers though. Whether it's a minor problem or major. As Sony say they make a loss on repairs. But with 100's of repairs in the UK every week how could they realistically change this?. It's a problem of the PS3 being a mass volume product.