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alanshearer on 18 September 2009
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Hapimeses said:
kiefer23 said:
Hapimeses said:
kiefer23 said:
kowenicki said:
I'd be particularly interested to see MIkeB's view on the fact that it is an inherent design fault. Every single YLOD they inspected had exactly the same fault and required exactly the same repair.

Sony would NOT repair them outside of ONE year warranty without a payment. They refuse to accept they are all the same fault and say it is not an inherent design problem.


Quite a shitty thing to charge (what was it £128?) when all that is required is a quick blast in the PS3 oven to re-attach any soldering causing loose connections.

Sony were pissed about them fixing YLOD PS3's for free on their doorstep. :P

For the record, Sony don't charge you £128 to heat your console. Instead, they give you a new machine with a 3-month guarantee (which you can argue up to a year if you try; I have, and I still refuse to pay). It's still £128, which is £128 too much if you already spent £425 on one already, but it's worth making it clear what you are paying for.

I would rather go out and buy the Slim then hand £128 to Sony for someone else's refurbished console.

That's exactly what I said to them. The Sony guy made it clear I wouldn't get anyone else's console. Instead, all PS3s returned to them are stripped to their component parts which are then individually tested. They are then added to the production line for PS3s to be sent to existing customers. So, any PS3 you receive from them will be made up of a mixture of new parts and fully tested refurbished parts from other PS3s. That's why it's pretty easy to argue them up from the 3 months, as Sony see it as a new PS3, one that will be as reliable, if not more so due to the extra testing, than a store purchased PS3.

Still, I now own a slim. I'm still wrangling with Sony over my fat PS3. The fault is so minor that a £128 charge is simply too much for me to contemplate.

I agree with you're last part. It's the uniformity of the cost of repairs is the complaint that can be levelled, i suppose with all Manufacturers though. Whether it's a minor problem or major. As Sony say they make a loss on repairs. But with 100's of repairs in the UK every week how could they realistically change this?. It's a problem of the PS3 being a mass volume product.