Game Informer reported that the console hardware failure rate for the current systems, and Xbox 360 is still on top at a whopping 54.2%, the result is sampled from over 5000 people in US. Part of the reason Wii has the lowest failure rate was because it has the lowest rate of usage, 41.1% Wii owners play less than 1 hour a day; while around 40% Xbox 360 and PS3 owners play 3-5 hours a day: (Source: IGN.com)

Failure rate:

• Xbox 360 - 54.2%
• PlayStation 3 - 10.6%
• Wii - 6.8%

Second failure rate after replacement/repair:

• Xbox 360 - 41.2%
• PlayStation 3 - 14.7%
• Wii - 11.0%

Friends have had hardware failures:

• Xbox 360 - 69.9%
• PlayStation 3 - 12.4%
• Wii - 6.0%

People who found console customer service very helpful:

• Nintendo - 56.1%
• Sony - 51.1%
• Microsoft - 37.7%

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