I actually had a very pleasant experience with the sony people. My ps3 broke... the optical drive broke and i called up sony they asked me a series of questions which i knew the answer to and i said that i got a weird error message. they knew exactly what it was. THen he asks if i am under warranty i said only off by two weeks. So he helped me out and got it fixed for free when it would have been 150 becuase i was only two weeks off warranty. My Ps3 then came back in a week in a half. I think its a good idea to tell them exactly what you think is wrong
PLAYSTATION®3 is the future.....NOW.......B_E_L_I_E_V_E
Consoles owned: Game Cube, Gameboy Color, Gameboy Advance, Nintendo DS, PSP, PS1, PS2, PS3.
My prediction: NATAL WILL NOT help 360 sales. Maybe a 50-100k boost week 1, then a 30-70 k boost week 2, and back to the norm again after 3-5 weeks.