Actually your friend may not be lying. On CAG a a year ago Hot Topic was selling the Halo 3 Limited edition for around $200 or $100 (I forget which) anyways for some reason Hot Topic never scanned the serial numbers into their system/had confusion with MS. Basically everyone had to send in a copy of their receipt/proof of purchase to show proof that they purchased the system and what not.
If you do a google search for Halo 3 XBox 360 through hot topic you may pull more information on this.
Tell your friend to pull up his credit card transactions if he bought this through hot topic.
... if he didn't then I have no idea why MS isn't honoring the warranty.
It's just that simple.













