Surprise Surprise...lol...

http://news.cnet.com/8301-17938_105-10200011-1.html?tag=TOCmoreStories.0

I normally don't have problems with BB matching prices, but I'm not surprised that they have been busted trying to false advertise.  I hope they get smacked hard for this and have to settle a class-action...maybe they will reverse course on forcing employees to give customers a hard time in price matching.

Personally I am not a fan of the company, and usually avoid going there. That being said, I have used the price match at Best Buy a few times. I have NEVER had a problem, and usually the employee is happy to match the price. I have had other service issues at the store, but using price match has always been a good experience for me.

I heard that Best Buy has its employees to literally look at customers like dollar signs. I think its funny to go into those stores wearing some semi drab clothing and watch as NOBODY asks if I need help while they go to all the older people. Funny. like I don't have any money. ha.

I like Best Buy a little. It's one of the few big stores that carries anime.

Though they do kinda shady stuff like this and that time where they had a fake website without sales to show customers who came in after seeing a particular sale on the real one.

=^-^=

I'm a Best Buy junkie...so this isn't going to stop me from shopping there, but it's good to know people are challenging them for not honoring their word!

1. What's wrong with that?

2. Younger People go online to look at specs and get info.  The employees know that any question a younge person IS going to ask, they will not be able to anser.

3. Older people almost always have a bunch of simple questions that can be answered by explaining what something means on the display card.

I work in retail and I will aggressively look to pricematch everything I can. Like before anyone asks, I will look it up and say "hey, it says 99 but I can get it for you for 49"

my boss doesn't like that, as you're only supposed to do that to "save a sale." But anything I can do to screw over my company ^_^

If I worked at best buy, I'd freakin memorize the newegg prices and pricematch EVERYTHING

i dont like BB that much every time i go there its like im at a club with all there pop music playing loud

Circut city was good but it closing and PC Richard is also good i had no problem with price matching there

 Ok, I work at best buy and all this talk is just crap from some disgruntled employees.  As far as looking at customers like they are dollar signs is also crap.  The rule that Best Buy sets is that every customer should be contacted within 30 seconds of entering a department, or if they get within 10 feet of you.  They don't stipulate whether or not you have money, nor do they look for it.  You might have problems finding help if you are in cd/movies/games because those areas are often considered self serviced.  Or if the store is understaffed (which is what is currently is like.) 

As far as the price matching dispute, it's not true.  Best Buy will take anything, in fact, if you ask you can almost always get them to lower the price of a tv to pretty much cost.  If you actually look at the price matching policy, it has exceptions, like how it's not aplicable to items of limited quantity.  Also it can't be honored if the competitor in question is out of stock for obvious reasons. 

While I will be the first to admit Best Buy has it's faults, and trust me, I know the faults better than any of you after working there for 5 years.  It is still a pretty good company.  Just think of it this way, if there was no Best Buy, Wal Mart would own the big box electronic's segment, and nobody wants that.

This is why I really hated the fact Circuit City went under. Not just because I detest Best Buy, but it reduces strong competition.