If I were him I would seriously consider looking into getting some sort of finishing coat put on it so it is protected from ever being washed again.

Oh, and that autographed pic of Bill Gates would have creeped me out a bit =P

Amazing, so he got this and the bungie swag?

I don't know if he expected anything but he got a lot and he got his message out there too.

Jeeze, lucky sob. It was more than enough when he got all the bungie stuff, but now he gets all this too hah. Seriously that's the luckiest gamer ever.

Just goest to show that even if MS IS quite evil at heart they still know how to throw together some PR and make it look like they care. :)

Really, though, after I read this I felt it'd be a tragedy if no one did anything and they went about doing precisely what I'd expect from any of the big three in a situation like this. I'm glad they did it, because the kid deserved some compensation if he was assured a service he did not receive, but I tend not to applaud companies for doing what is so obviously in their best interest. Frankly, compensating Nathaniel (that was his name, right?) was really good PR (read: cheap advertising), and they only did it to give potential customers incentive to think they aren't sa bad as they act.

Anyway, good for the kid whose 360 got messed up before.

Good from MS side, this is more than enough for making it up.

I always find this sort of post to be amusing.  So... if they *don't* do anything to try and compensate the person damaged then MS is a heartless, evil company.  However, if they *do* do anything to try and compensate the person damaged, then MS is a heartless, evil company that's trying to look good in the public eye.

I wonder what MS could actually have done to try and compensate the fellow that you would have found acceptable.

good news!!!