Just goest to show that even if MS IS quite evil at heart they still know how to throw together some PR and make it look like they care. :)
Really, though, after I read this I felt it'd be a tragedy if no one did anything and they went about doing precisely what I'd expect from any of the big three in a situation like this. I'm glad they did it, because the kid deserved some compensation if he was assured a service he did not receive, but I tend not to applaud companies for doing what is so obviously in their best interest. Frankly, compensating Nathaniel (that was his name, right?) was really good PR (read: cheap advertising), and they only did it to give potential customers incentive to think they aren't sa bad as they act.
Anyway, good for the kid whose 360 got messed up before.
You do not have the right to never be offended.
