Yeah it sucks. I feel bad for her that she lost all of her videos and pictures but the good thing about memories is that you can always create new ones.  We wont forget them just because we lose some pics and videos.  sucks but still.

well yea i would expect her console to be full of.....well.........you know. yea people don't think about backups. we did the same for my system when we first went to fix after deleting everything. my borther updated his account, and everything came back.

That advice has actually worked for me before. I had a situation a few years ago when my ps3 wouldnt recognise any external media physically connected to it i.e. flash drive or blueray disc and reformatting solved the prob for me. Of course I lost all my data too but that was a good tradeoff for me. pity it didnt work for you.