Making it ergonomic would be a start.
It's current design was meant for 2D style games (DPAD in natural/primary position still)
It's time to update the controller, as we are now playing 3D games.
The left analog stick is used more now then the DPAD, so makes more sense to move the left analog to the natural thumb position. Look at the 360 controller for great ergonomics. Theres a reason it won mulitple awards for comfort and ergonomics.
The problem is PS gamers don't want improvements/changes, as they are use to what we currently have.
Hell I was the same at first.
The DS needs a few ergonomic improvements
1) Move left analog stick to the top
2) Make the shape of the controller fit your hand when you grab it (see 360 pad).
So pretty much same layout/shape as 360 pad BUT make 2 sizes.
One for small hands and one for big.
Sony need to remember - The controller should adapt to the hand NOT The hand needs to adapt to the controller.
Oh and get rid of those nasty L2/R2 triggers. Either replace them with 360 style triggers or go back to the normal DS2 L2/R2 buttons.