YES they should know about wii games, after all they work their and they should know about the wii games so they can help you

They should know because they are in the business of video games and if they were on top of their "game," then they would know the industry leader (Nintendo Wii) inside and out.

The whole "Wii games don't sell much at our store" is a cop-out and a fairly juvenile excuse at that. This is equivalent to a cop not knowing certain aspects of criminal law because he rarely arrests people for that crime.

My opinion on the employee, he better not be saying this stuff when his manager is around. Otherwise, expect to get chewed out publicly and then get sent home early with homework to get to know the Wii, its best sellers, and its shovelware or you get fired if I as the manager see this type of exchange again.

Only monopolistic companies have employees so bad as for them to not know about the latest product from the industry leader and industry creator in video games. Either that, or the human resources for GameStop is full of a bunch of know nothings who hire based on nepotism.

Haha. A cop has to know his stuff but a sales clerk does not. Do you think that a guy at your local video store knows the movies and the industry "inside and out"?

Oh and he has to be lying if some games do not sell at his store. Come on.

He shouldn't play games that he obviously isn't interested in and your not going to get the answer you want from a guy who just repeats what Game Informer have said about a Wii game word by word. When I go into a restaurant, I don't expect the waiter to know what every dish on the menu tastes like.

I went to gamestop once.

my friend bought Rainbow Six Vegas 1 but they game him 2 we were like dude he gave us the 2nd one what a dumbass haha but then we thought he did us a favor cause it looked like we got along

its not bad its just that they don't shut the f*** up about the magazine subscribe or die 0-0

I guess I worded it wrong. As a mental health care worker, I know the diagnoses and conditions of my clients fairly well and if I have questions, then I do research. If I am honest to my manager about not knowing about Borderline Personality, I will get chewed out to high hell and back.

As for retail clerks in video games and movies, they better talk as if they do know even if they are lying through their teeth.

That being said, I am inclined to take a hard line to some know-it-all, 20 something year old who can chat away about the latest and greatest 360 and PS3 games, but admits to knowing next to nada about the Nintendo Wii. It would not make economic sense to work him during the holidays if customers who know nothing about video games are making inquiries with the want to buy and his responses will cost the store Wii consoles and Wii games that would have been sold if he could at least lie a little, but is too stupid to and honestly says "I don't know?"

Point is, you don't want an employee who has a bias against a console system to the extent of not knowing much about it, especially when the United States is the hottest market for that system be it the latest Nintendo console, Sony console, or Microsoft console. Employees like him cause stores to lose customers by the droves because people talk and there is nothing more memorable than bad customer service.

These are the reasons why i despise gamestop and their emo employees. Next time go somewhere else. Don't go to that rats store that the only thing they can do is steal your money.

He was aware of its existence but chose to ignore it 

You don't have to be a video game expert to work at gamestop.

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