My trip to Gamestop

[Killiana1a]

Antabus said:

Killiana1a said:

Antabus said:

Why should they know about something they aren't interested in? They just sell/trade the games and he did say that wii games aren't selling that much in their store. I bet there are a lot of employees at various retailers who don't know much about the products they are selling.

They should know because they are in the business of video games and if they were on top of their "game," then they would know the industry leader (Nintendo Wii) inside and out.

The whole "Wii games don't sell much at our store" is a cop-out and a fairly juvenile excuse at that. This is equivalent to a cop not knowing certain aspects of criminal law because he rarely arrests people for that crime.

My opinion on the employee, he better not be saying this stuff when his manager is around. Otherwise, expect to get chewed out publicly and then get sent home early with homework to get to know the Wii, its best sellers, and its shovelware or you get fired if I as the manager see this type of exchange again.

Only monopolistic companies have employees so bad as for them to not know about the latest product from the industry leader and industry creator in video games. Either that, or the human resources for GameStop is full of a bunch of know nothings who hire based on nepotism.

Haha. A cop has to know his stuff but a sales clerk does not. Do you think that a guy at your local video store knows the movies and the industry "inside and out"?

Oh and he has to be lying if some games do not sell at his store. Come on.

I guess I worded it wrong. As a mental health care worker, I know the diagnoses and conditions of my clients fairly well and if I have questions, then I do research. If I am honest to my manager about not knowing about Borderline Personality, I will get chewed out to high hell and back.

As for retail clerks in video games and movies, they better talk as if they do know even if they are lying through their teeth.

That being said, I am inclined to take a hard line to some know-it-all, 20 something year old who can chat away about the latest and greatest 360 and PS3 games, but admits to knowing next to nada about the Nintendo Wii. It would not make economic sense to work him during the holidays if customers who know nothing about video games are making inquiries with the want to buy and his responses will cost the store Wii consoles and Wii games that would have been sold if he could at least lie a little, but is too stupid to and honestly says "I don't know?"

Point is, you don't want an employee who has a bias against a console system to the extent of not knowing much about it, especially when the United States is the hottest market for that system be it the latest Nintendo console, Sony console, or Microsoft console. Employees like him cause stores to lose customers by the droves because people talk and there is nothing more memorable than bad customer service.