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Forums - Gaming - So GameSpot is Biased...?

For those of you who don't know, Gamespot Editor Jeff Gerstmann was allegedly "fired" for writing an unfavorable review for Kane and Lynch from pressure of the advertisers.  Well, someone named "Gamespot" on Valleywag posted a long response to the story on it. 

 http://kotaku.com/gaming/rumor/alleged-gamespot-employee-spills-guts-on-valleywag-328797.php

For the Lazy ones:

A commenter on sister site Valleywag, who claims to be a current Gamespot employee, wrote anonymously about the current situation surrounding rumors of former editorial director Jeff Gerstmann's termination. The new user, known as "gamespot", who does a fairly solid impression of a bitter employee of CNet, if nothing else, provides possible insight into the emotional state at Gamespot's editorial staff. In response to a Valleywag post that quoted another supposed CNet employee, one whose "gut" had informed them that Gerstmann was fired for unspecified "larger" reasons, "gamespot" chimed in. Many had questioned the timing of the termination, wondering why, if the Kane & Lynch: Dead Men review had been published over two weeks ago, was Jeff fired just two days ago?

Commenter "gamespot" responded.

The main problem here is that no one in the entire editorial team was aware that this was about to occur, least of all Gerstmann. We're very clear in our review policies that all reviews are vetted by the entire team before they go live - everything that goes up is the product of an entire team's output. Our freelancers are especially guilty of making snide comments, but those are always yanked before the review goes live, because everyone in the office reads these reviews and makes sure they're up to our standards before they get put up.

If there was a problem with his reviews, then it would've been a problem with the entire team. Firing him without telling anyone implies that anyone else on this team can be fired at the drop of a hat as well, because none of us are writing any differently or meaner or less professionally than we were two years ago before the management changed. I'm sure management wants to spin this as the G-Man being unprofessional to take away from the egg on their face that results after a ten-year employee gets locked out of his office and told to leave the premises and then no one communicates anything to us about it until the next day.

 

Addressing the timing, "gamespot" weighs in again.

Also, despite the fact that this occured two weeks ago, there was no way they were going to fire him then; the last big games didn't come out until just before Thanksgiving, and there was no doubt that management knew that the rest of the reviewers would refuse to write any reviews after his termination, which is indeed what is happening. After thanksgiving nothing major comes out in games; everything is either before thanksgiving or comes out in January. They waited to fire him until they knew that any strike or walkout by the rest of the staff wouldn't have much of an effect.

Also, keep in mind that these salespeople do have axes to grind with editorial. I know a lot of people busted their asses to get not only this large deal with Eidos done, but also other huge ad deals. The salespeople and the marketers are the ones who have to deal with the publishers when a heavily-advertised game gets a bad review, so obviously they like it if every game that comes out is peachy keen and gets a 9.0 or above. If a salesperson knows anything about unprofessional review practices, then that says a lot about the management team that we have in place because not a single other member of the editorial team had heard word one about this until Jeff was fired. Surely site management would want to let us know about their concerns before firing the most senior staff member and one of the most respected game critics in the industry? If they're sharing their concerns with the salespeople and not with us then that says a lot about their priorities.

 

In response to Valleywag write Paul Boutin's opinion that he doesn't believe the rumor that Gerstmann was solely fired for his Kane & Lynch review, partially based on the fact that no named sources have weighed in on the topic, "gamespot" responded again.

No one wants to be named because no one wants to get fucking fired! This management team has shown what they're willing to do. Jeff had ten years in and was fucking locked out of his office and told to leave the building.

What you might not be aware of is that GS is well known for appealing mostly to hardcore gamers. The mucky-mucks have been doing a lot of "brand research" over the last year or so and indicating that they want to reach out to more casual gamers. Our last executive editor, Greg Kasavin, left to go to EA, and he was replaced by a suit, Josh Larson, who had no editorial experience and was only involved on the business side of things. Over the last year there has been an increasing amount of pressure to allow the advertising teams to have more of a say in the editorial process; we've started having to give our sales team heads-ups when a game is getting a low score, for instance, so that they can let the advertisers know that before a review goes up. Other publishers have started giving us notes involving when our reviews can go up; if a game's getting a 9 or above, it can go up early; if not, it'll have to wait until after the game is on the shelves.

I was in the meeting where Josh Larson was trying to explain this firing and the guy had absolutely no response to any of the criticisms we were sending his way. He kept dodging the question, saying that there were "multiple instances of tone" in the reviews that he hadn't been happy about, but that wasn't Jeff's problem since we all vet every review. He also implied that "AAA" titles deserved more attention when they were being reviewed, which sounded to all of us that he was implying that they should get higher scores, especially since those titles are usually more highly advertised on our site.

I know that it's all about the money, and hey, I like money. I like advertising because it pays my salary. Unfortunately after Kasavin left the church-and-state separation between the sales teams and the editorial team has cracked, and with Jeff's firing I think it's clear that the management now has no interest at all in integrity and are instead looking for an editorial team that will be nicer to the advertisors.

When companies make games as downright contemptible as Kane and Lynch, they deserve to be called on it. I guess you'll have to go to Onion or a smaller site for objective reviews now, because everyone at GS now thinks that if they give a low score to a high-profile game, they'll be shitcanned. Everyone's fucking scared and we're all hoping to get Josh Larson removed from his position because no one trusts him anymore. If that doesn't happen then look for every game to be Game of the Year material at GameSpot.

Okay, here's the summary.  Apparently, salespeople and marketing want to know when a game is getting a good or a bad review so they can advertise accordingly.  Also, if games are bad, the review goes up after it comes out, if good, they don't.  Pressure is there to review high profile games high, to keep profits up from advertising.

I don't know about anyone, but this makes me doubt any GameSpot review I've read in the past two years...  Maybe Games were given lower scores so that companies that advertised on GS could have higher scores for their games in comparison to games like ME or Uncharted, or Fire Emblem which many believed were underscored, and scolded for having the same thing as a higher rated game.  (i.e.  Fire Emblem being too hard and a sequel, thus getting a low score, but Halo 3 is both of those things also, and got a 9.5)

Your thoughts? 



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ya.. this confirms it.. lol GameSpot (should have) just lost all credibility (with it's fans because of this. )



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Word is that a 6-figure advertising deal was at stake over this review. I wonder if it was worth the shot to their credibility this incident has cost them.

My hunch is no. Nobody who hears about this is going to look to Gamespot as a credible source of reviews again. It sounds like it was a hotheaded move from a somewhat clueless executive. If he wanted to preserve his company's reputation and still be evil, why not just quietly tighten up controls over the editors?

On the other hand, maybe he really does know what he's doing. Maybe he weighed the numbers and found that the decision was worth it. Maybe 90% of GS's readers never go to other gaming blogs or forums, and will never hear a word about this. I'm worried that this might be the case.



I think he's underestimated this and this is the beauty of game web sites and it's users, if this happened in a magazine then it would be hushed up and they'd get away with it but with the WWW it levels the playing field.

The type of people that uses game sites and has favourites is the type of people that will know this and vote with their actions.  I think GS will never recover from this personally and I also think IGN, GameSpy, NGamer, Games Radar and every other game sight you can think of should run this story - it stinks and makes you realise they aren't interested in producing a service to the users, just the advertisers.

It was always obvious that GS was a biased sight and thats why I never use it



Those people that think they're perfect give a bad reputation to us who are... 

"With the DS, it's fair to say that Nintendo stepped out of the technical race and went for a feature differentiation with the touch screen, but I fear that it won't have a lasting impact beyond that of a gimmick - so the long-lasting appeal of the platform is at peril as a direct result of that." - Phil Harrison, Sony

Yuppers. Halo 3 got a 9.5 because of this .This fanboy stuff needs to stop now. I mean does anyone know whats what in gaming anymore? Blogs, message boards, review sites, companies are everywhere.

It really is our fault, one review affects sales more than commercials do nowadays. Whether its Sony, Nintendo, Microsoft, EA, etc, they are all involved in this online force. Not only is it free advertising, its more affective than old advertising. We all bite on this type of crap and do exactly what they want every day.

We need to boycott all these sites, and get a damn rubric or something for all games.

Difference genre's should get different rubrics. I know it sounds kinda gay buy all game reviews are affected by this. Even Sony's reviews of AC on IGN were pulled. If you believe that error in posting BS you gotta be stupid.



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Hmm in a capitalist economy money rules. This is like saying a politician who received one million dollars from Pfizer isn't biased... When your main advertiser is the same product your judging conflict of interest will always arise.



We are all dreaming if we dont think this happens to some degree in all major commercial gaming sites.
When it comes to reviews, dont trust the big sites. Read a few different reviews, but you find more about a game from other gamers on message boards etc.



-UBISOFT BOYCOTT!-

There is bias in reviews. There has always been bias in reviews.

There is external pressure in reviews on occassion. And this is also not new (e.g., Hurst newspapers forbade the review of Citizen Kane).

A lot of reviewers have their likes and not likes. That's why certain types of games get better scores than others.

Also, some reviewers are just weird. While I don't pretend to know this person's work, I know that his legacy (Zelda 8.8, Tony Hawk 10.0) leaves much to be desired.

That being said, the look of the firing circumstances -- even if it was not true -- make Gamespot/C-Net appear to be "penny wise, pound foolish."

Mike from Morgantown



      


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Borkachev said:
Word is that a 6-figure advertising deal was at stake over this review. I wonder if it was worth the shot to their credibility this incident has cost them.

My hunch is no. Nobody who hears about this is going to look to Gamespot as a credible source of reviews again. It sounds like it was a hotheaded move from a somewhat clueless executive. If he wanted to preserve his company's reputation and still be evil, why not just quietly tighten up controls over the editors?

On the other hand, maybe he really does know what he's doing. Maybe he weighed the numbers and found that the decision was worth it. Maybe 90% of GS's readers never go to other gaming blogs or forums, and will never hear a word about this. I'm worried that this might be the case.

 Well, dont worry too much, their forums have been on fire for 2 days now. Every new thread that is put up about it is locked in a couple posts basically. Which I think is even worse PR then just denying everything.



mike_intellivision said:
There is bias in reviews. There has always been bias in reviews.

There is external pressure in reviews on occassion. And this is also not new (e.g., Hurst newspapers forbade the review of Citizen Kane).

A lot of reviewers have their likes and not likes. That's why certain types of games get better scores than others.

Also, some reviewers are just weird. While I don't pretend to know this person's work, I know that his legacy (Zelda 8.8, Tony Hawk 10.0) leaves much to be desired.

That being said, the look of the firing circumstances -- even if it was not true -- make Gamespot/C-Net appear to be "penny wise, pound foolish."

Mike from Morgantown

 yes there is always a biased but a biased towards a genre is way better then "I have to give it aboce n 9 becasue we are getting X amount of money for it" 



PC gaming is better than console gaming. Always.     We are Anonymous, We are Legion    Kick-ass interview   Great Flash Series Here    Anime Ratings     Make and Play Please
Amazing discussion about being wrong
Official VGChartz Folding@Home Team #109453