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Forums - Gaming - Survey Results for Failure Rates - Consoles 2010

pizzahut451 on 12 April 2010
RolStoppable said:
The PS3 stats are nothing to be happy about. Is it just me or is its failure rate really going up?

no, failure rate is not going up, in fact, i think its amazing how a advanced high tech hardware like PS3 has such a low failure rate



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disolitude on 12 April 2010
epicurean said:
disolitude said:

 


Thats your fault for not using the exchange system to your advantage...

You could have easily told them it freezes for a few minutes then it becomes RROD. They would have never checked as freezing is a symptom of RROD.

And as far as PS3 extended warranty for a few months, im sure you are a special case as there was no official extensions.

It's my fault for not lying?  It actually did RROD after I made the initial call, so I called back, after which time the fixed the RROD issue but not the freezing issue.  At that point the cancelled BOTH tickets and never sent me a box.  It took another 2 phone calls and speaking to a manager before they sent me a box.  All I can say is, from my personal experience with XBOX support, it was an absolute disaster.  I know its not like that for everyone, but for me, it was.

Sony told me on the phone that they had extended the warrenty's on all the PS3's released in the first couple months for a couple months because of a very specific problem.  I had to prove I bought it close to launch (with a receipt) and they fixed it for free.

Your stats aren't accurate, just admit it.  You're overgeneralizing to make your console of choice appear better.  It's obvious.


I did say "360: 0% (prolly around 15-20% actually for people who had the DVD drive die and they didn't want to lie and say its RROD)"

So you belong in that group of people that didn't want to fight for their dollar or jsut didn't feel like extending the truth a bit.



slowmo on 12 April 2010
epicurean said:
slowmo said:
akuseru said:
disolitude said:
akuseru said:
disolitude said:
They should add the following category...

Number of failures after 1st year of ownership that people had to pay for:

360: 0% (prolly around 15-20% actually for people who had the DVD drive die and they didn't want to lie and say its RROD)
PS3: 100%
Wii: 100%

Number of failures after 2st year of ownership that people had to pay for:

360: 0%
PS3: 100%
Wii: 100%

I find it funny that a company that is forced by consumer laws in countries all over the world to implement a warranty extension on their faulty product, gets applauded like it is a good thing. How can this be anything but negative? MS should not be praised for being forced to extend the warranty. They had to do it, you think they did it out of good faith? For you to get your precious system back? I am actually surprised they were allowed to sell the 360 when the failure rate was that high. In my opinion it should've been pulled from the market until they had the error fixed. They basically sold a product with a 30% - 50% chance to break. That should not be legal for any product...

All I know is electronics fail...

Motorolla Razor phone failed on me after 2 years, 3 PS2s failed on me from 2001-2004, my ATI 4650 card failed on me after a year, countless Ipod died within 1-2 years... Anyone that is upset at eletronics failing needs to wake up.

360 failed a lot due to faulty video card chip design. Shit happens...MS did what they had to do to mend the issue the best they could. I don't understand what you'd like them to do.

I believe the options were...give 2 extended warranty...or give hand jobs to all 360 customers that had a failure. I was hoping for the second option but will settle for extended warranty.

I'm not complaining about how they handled the situation, because obviously they had no other choice. But still, they should not get any praise for what they did. They simply had to do it. In addition, there has been several rumors about MS actually knowing about the RROD problems, etc before they even released the console on the market. This makes it look even worse. Yes, I know shit happens, but in this case it's caused by MS obsession with being the first to take at seat at the tea party...

Two words: Rushed Product

Every single model of PS2 last generation had crap lasers that were prone to a early demise, did Sony ever extend the warranty to cover all the people they shafted with a unreliable console? 

Three words: not a chance

Actual doing something when you could sit back and force customers to fight tooth and nail to get a replacment is commendable.  Perhaps if Sony had been forced to product recall all the first year launch PS2's for exhibiting a systemic fault then a precident would have been set that Microsoft would have had to release a reliable console.  You cannot cry foul about Microsoft and then defend Sony.


Um...(man I sound like SDF)..I bought my PS2 on launch day (what was that, like 2001?) and still have it and use it today.  And I've used it a LOT.  More than any other console I've probably ever owned.  And as my primary DVD player for the first 4 or 5 years I owned it. (I realize this is probably not the norm, but I don't think you can say every PS2 was doomed to an early demise).

You get the point though, the PS2 was the first console to exhibit a higher than acceptable failure rate.  I suggest you talk to people who actually specialise in laser calibration and ask them their opinion on the quality of laser in the PS2, not many will grade it particularly highly.  While my point was excessive, I stand by the argumenbt that it's unfair to point out one company for mistreating customers while supporting the methodology of a company who was out to shaft consumers for profit in the exact same manner previously too.  If you slate one then you slate both.



Khuutra on 12 April 2010
leo-j said:
My N64 IS DEAD

my GC works fine

my DS works fine

GBA is working but the plastic is yellow (originally was clear?)

as for SONY


my 60gb died

How the Hell did you break an N64? Those things are used to armor the space shuttle.



epicurean on 12 April 2010
slowmo said:
epicurean said:
slowmo said:
akuseru said:
disolitude said:
akuseru said:
disolitude said:
They should add the following category...

Number of failures after 1st year of ownership that people had to pay for:

360: 0% (prolly around 15-20% actually for people who had the DVD drive die and they didn't want to lie and say its RROD)
PS3: 100%
Wii: 100%

Number of failures after 2st year of ownership that people had to pay for:

360: 0%
PS3: 100%
Wii: 100%

I find it funny that a company that is forced by consumer laws in countries all over the world to implement a warranty extension on their faulty product, gets applauded like it is a good thing. How can this be anything but negative? MS should not be praised for being forced to extend the warranty. They had to do it, you think they did it out of good faith? For you to get your precious system back? I am actually surprised they were allowed to sell the 360 when the failure rate was that high. In my opinion it should've been pulled from the market until they had the error fixed. They basically sold a product with a 30% - 50% chance to break. That should not be legal for any product...

All I know is electronics fail...

Motorolla Razor phone failed on me after 2 years, 3 PS2s failed on me from 2001-2004, my ATI 4650 card failed on me after a year, countless Ipod died within 1-2 years... Anyone that is upset at eletronics failing needs to wake up.

360 failed a lot due to faulty video card chip design. Shit happens...MS did what they had to do to mend the issue the best they could. I don't understand what you'd like them to do.

I believe the options were...give 2 extended warranty...or give hand jobs to all 360 customers that had a failure. I was hoping for the second option but will settle for extended warranty.

I'm not complaining about how they handled the situation, because obviously they had no other choice. But still, they should not get any praise for what they did. They simply had to do it. In addition, there has been several rumors about MS actually knowing about the RROD problems, etc before they even released the console on the market. This makes it look even worse. Yes, I know shit happens, but in this case it's caused by MS obsession with being the first to take at seat at the tea party...

Two words: Rushed Product

Every single model of PS2 last generation had crap lasers that were prone to a early demise, did Sony ever extend the warranty to cover all the people they shafted with a unreliable console? 

Three words: not a chance

Actual doing something when you could sit back and force customers to fight tooth and nail to get a replacment is commendable.  Perhaps if Sony had been forced to product recall all the first year launch PS2's for exhibiting a systemic fault then a precident would have been set that Microsoft would have had to release a reliable console.  You cannot cry foul about Microsoft and then defend Sony.


Um...(man I sound like SDF)..I bought my PS2 on launch day (what was that, like 2001?) and still have it and use it today.  And I've used it a LOT.  More than any other console I've probably ever owned.  And as my primary DVD player for the first 4 or 5 years I owned it. (I realize this is probably not the norm, but I don't think you can say every PS2 was doomed to an early demise).

You get the point though, the PS2 was the first console to exhibit a higher than acceptable failure rate.  I suggest you talk to people who actually specialise in laser calibration and ask them their opinion on the quality of laser in the PS2, not many will grade it particularly highly.  While my point was excessive, I stand by the argumenbt that it's unfair to point out one company for mistreating customers while supporting the methodology of a company who was out to shaft consumers for profit in the exact same manner previously too.  If you slate one then you slate both.

I don't doubt that both (and probably even all 3) companies have mistreated customers.  I do think the 360 has been by far the worst, but I'm probably just jaded (and willing to admit that) based on my specific interaction when mine failed (as well as the assumption that MS was doing everything it could to help the customer). 

I know I had a SNES fail almost immediately, but the internet wasn't really around then, so I couldnt' come on a message board and complain.  So I've had a console fail from every major manufacturer that's still around today....



Owner of PS4 Pro, Xbox One, Switch, PS Vita, and 3DS

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papflesje on 12 April 2010
disolitude said:
epicurean said:
disolitude said:

 


Thats your fault for not using the exchange system to your advantage...

You could have easily told them it freezes for a few minutes then it becomes RROD. They would have never checked as freezing is a symptom of RROD.

And as far as PS3 extended warranty for a few months, im sure you are a special case as there was no official extensions.

It's my fault for not lying?  It actually did RROD after I made the initial call, so I called back, after which time the fixed the RROD issue but not the freezing issue.  At that point the cancelled BOTH tickets and never sent me a box.  It took another 2 phone calls and speaking to a manager before they sent me a box.  All I can say is, from my personal experience with XBOX support, it was an absolute disaster.  I know its not like that for everyone, but for me, it was.

Sony told me on the phone that they had extended the warrenty's on all the PS3's released in the first couple months for a couple months because of a very specific problem.  I had to prove I bought it close to launch (with a receipt) and they fixed it for free.

Your stats aren't accurate, just admit it.  You're overgeneralizing to make your console of choice appear better.  It's obvious.


I did say "360: 0% (prolly around 15-20% actually for people who had the DVD drive die and they didn't want to lie and say its RROD)"

So you belong in that group of people that didn't want to fight for their dollar or jsut didn't feel like extending the truth a bit.

Seriously, how do you turn around what he's trying to point out (whether wrongfully or not) into a "you're not a liar... shame on you"? :s



epicurean on 12 April 2010
papflesje said:
disolitude said:
epicurean said:
disolitude said:

 


Thats your fault for not using the exchange system to your advantage...

You could have easily told them it freezes for a few minutes then it becomes RROD. They would have never checked as freezing is a symptom of RROD.

And as far as PS3 extended warranty for a few months, im sure you are a special case as there was no official extensions.

It's my fault for not lying?  It actually did RROD after I made the initial call, so I called back, after which time the fixed the RROD issue but not the freezing issue.  At that point the cancelled BOTH tickets and never sent me a box.  It took another 2 phone calls and speaking to a manager before they sent me a box.  All I can say is, from my personal experience with XBOX support, it was an absolute disaster.  I know its not like that for everyone, but for me, it was.

Sony told me on the phone that they had extended the warrenty's on all the PS3's released in the first couple months for a couple months because of a very specific problem.  I had to prove I bought it close to launch (with a receipt) and they fixed it for free.

Your stats aren't accurate, just admit it.  You're overgeneralizing to make your console of choice appear better.  It's obvious.


I did say "360: 0% (prolly around 15-20% actually for people who had the DVD drive die and they didn't want to lie and say its RROD)"

So you belong in that group of people that didn't want to fight for their dollar or jsut didn't feel like extending the truth a bit.

Seriously, how do you turn around what he's trying to point out (whether wrongfully or not) into a "you're not a liar... shame on you"? :s

Thanks... :)

Guess I was just under the assumption that if I lied and sent it to them, they'd see I lied and charge me anyway.



Owner of PS4 Pro, Xbox One, Switch, PS Vita, and 3DS

akuseru on 12 April 2010
slowmo said:
akuseru said:
disolitude said:
akuseru said:
disolitude said:
They should add the following category...

Number of failures after 1st year of ownership that people had to pay for:

360: 0% (prolly around 15-20% actually for people who had the DVD drive die and they didn't want to lie and say its RROD)
PS3: 100%
Wii: 100%

Number of failures after 2st year of ownership that people had to pay for:

360: 0%
PS3: 100%
Wii: 100%

I find it funny that a company that is forced by consumer laws in countries all over the world to implement a warranty extension on their faulty product, gets applauded like it is a good thing. How can this be anything but negative? MS should not be praised for being forced to extend the warranty. They had to do it, you think they did it out of good faith? For you to get your precious system back? I am actually surprised they were allowed to sell the 360 when the failure rate was that high. In my opinion it should've been pulled from the market until they had the error fixed. They basically sold a product with a 30% - 50% chance to break. That should not be legal for any product...

All I know is electronics fail...

Motorolla Razor phone failed on me after 2 years, 3 PS2s failed on me from 2001-2004, my ATI 4650 card failed on me after a year, countless Ipod died within 1-2 years... Anyone that is upset at eletronics failing needs to wake up.

360 failed a lot due to faulty video card chip design. Shit happens...MS did what they had to do to mend the issue the best they could. I don't understand what you'd like them to do.

I believe the options were...give 2 extended warranty...or give hand jobs to all 360 customers that had a failure. I was hoping for the second option but will settle for extended warranty.

I'm not complaining about how they handled the situation, because obviously they had no other choice. But still, they should not get any praise for what they did. They simply had to do it. In addition, there has been several rumors about MS actually knowing about the RROD problems, etc before they even released the console on the market. This makes it look even worse. Yes, I know shit happens, but in this case it's caused by MS obsession with being the first to take at seat at the tea party...

Two words: Rushed Product

Every single model of PS2 last generation had crap lasers that were prone to a early demise, did Sony ever extend the warranty to cover all the people they shafted with a unreliable console? 

Three words: not a chance

Actual doing something when you could sit back and force customers to fight tooth and nail to get a replacment is commendable.  Perhaps if Sony had been forced to product recall all the first year launch PS2's for exhibiting a systemic fault then a precident would have been set that Microsoft would have had to release a reliable console.  You cannot cry foul about Microsoft and then defend Sony.

I don't defend the PS2. I never even brought it into the discussion. All I know is that I still have my launch PS2 and play on it regularly. This easter I even had it on for over a week, on the floor, on a carpet. Talk about good piece of hardware ^^ The point is, the PS2 did not fail as much as 360. Since the 360 is the console with the highest failure rate, ever, it obviously had a higher failure rate than the PS2. I don't think MS wanted to do this (extend warranties), and if they could get away without doing it, they would. I believe they were "forced" to extend their warranty, or at least in my country they will have to replace it by law anyways. We got 5 year "warranty" on all electronics.



FastFord58 on 12 April 2010

So I have bought the 360 3 times due to failure. Nice to know I only have a 6% chance of it failing a fourth time lol



"Man is born free but is everywhere in chains" - Rousseau

gamelover2000 on 12 April 2010

PS3 Failure rate must have went up as 60GB models have been dying off and my own 40GB model has died twice to..



Currently playing: MAG, Heavy Rain, Infamous

 

Getting Plat trophies for: Heavy Rain, Infamous, RE5,  Burnout and GOW collection once I get it.