One thing I wonder is whether this includes the "marketers" for gold farmers ...
I don't know how big of a problem it is anymore, but at one point in time there was quite a few level 1 characters who were created to send random messages to people about different ways to buy gold.
At this point in time, the only way to significantly regain lost WoW players or gain new players (and eliminate their stagnant userbase) is to release a new game which takes advantage of modern technology. While I’m not (typically) a big pusher of technical enhancement for the sake of technical enhancement, with MMO games the interactivity within the game is limited by processing power because the processing power of a server is split so many ways (to service all of the users). The difference in processing power available at the end of 2004 and what will be available at the end of 2010 (or 2011) is fairly substantial, and the interactivity in the game should be similar to the jump from the Playstation to the PS2.