They didn't lose that many players. Millions of Xbox players still play on Xbox One in addition to the mllions on Series XS.
I owned the original Xbox and X360, both great consoles but I had enough issues with X360 that I decided to skip the Xbox One before it ditched true exclusives:
1. The 2nd half of Xbox 360 was kind of crap. PS3 took all my time from 2009 onwards My X360 got RROD's anyway, which is another reason I grew to dislike the brand.
2. I hated paid online which Microsoft and Xbox 360 normalized.
3. Xbox One had a bunch of solid exclusives early on, but I was fed up with AAA western games at that point, because the majority of gen 7 games I played were western, and I was starting to warm up to Japanese games again in gen 8. Xbox didn't have Bloodborne, NieR Automata, or Persona 5 (the latter two got ported year(s) after I finished them on my PS4). Outside exclusives, the system is too similar to PS4.
4. Microsoft is one of my most hated companies. I'm just not willing to give them my money unless they give me something I deem truly exceptional, then I might reconsider. If someone feels the same about Nintendo or Sony or Valve, power to them! We have our different opinions and experiences.
5. I just don't play video games as much as I used to. Technically, I don't even have my own PS5. But I do use my brother's and bought a bunch of games on it. Long gone are the days where I got all platforms and spent countless hours gaming. Current Xbox offers little that Playstation doesn't, and NOTHING that PC doesn't.
