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Yeah I'm going to say lying as well. Usually when you do warranty related repairs, you would find out how long it will take (I know I did when I made the call to MS), and if it goes longer than that period (or if it is for a long period if you didn't find out the repair time) you would obviously call and check.

Also, I don't recall MS emailing me to let me know they're sending my console back AND the million dollar question, why would he buy a new console instead of chasing up the original one?