Glancing at some comments on here, I'm a little confused why discussion has gotten into the territory of DEI, pronouns, and such? Concord's failure has almost nothing to do wtih this lol. It has to do with the simple fact that consumers who are interested in GaaS titles likely aren't interested in (i) paying $40 for entry (ii) to an incredibly uninspired and unoriginal experience which (iii) had little to no excitement built up behind it. Why not look toward F2P titles such as Fortnite, Overwatch, or Destiny which'll provide an infinitely better experience without the cost to entry?
Concord failed to find its market of consumers. You can't alienate a market with DEI when you don't have a market in the first place.