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derpysquirtle64 on 04 January 2021
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SvennoJ said:
theRepublic said:

What policies?

Recently their refund 'policies' with FS2020 and Cyberpunk for example. The standard 2 hour limit makes no sense. (For example it takes more than 2 hours to install FS2020 which counts as time played) The automated bot denies every request and trying to contact anyone is problematic.

I know it's not much better in other digital stores (except MS is pretty good) yet I don't want my games tied to the whims of Valve any more. They are too big to care and the community is downright toxic with moderators not doing much at all. Any problem you have is immediately shut down with 'fix your pc', 'you're running it on a potato'.

Steam is just not a place I enjoy anymore.

Well, no matter how problematic it can be, it is not like there are some places that handle such things better than Steam I believe. So if you care that much about being able to refund the game, your only choice is not buying digital at all I guess.