Cyberpunk 2077 removed from Playstation Store | CDPR working hard to bring it back

[JWeinCom]

SvennoJ said:

JWeinCom said:

Yeah, generally you could only return a game because it's faulty. Because... realistically, Best Buy can't guarantee the quality of every game, nor can Sony. If the game disc was actually faulty and it wouldn't run, then that's something we could send back to the company and they'd reimburse us for.

A few times they'd actually have someone from gaming come and check the game on the PS3 we had in the break room to see if it actually wasn't working. Or, if it was a DS/3ds game I'd generally test in on the floor and be like "Oh see it's working fine! YAY FOR YOU!" And the customer would have to stop bullshitting and be like ... "oh... thanks... but my son/daughter really just didn't like the game". 

In the case of a game like Cyberpunk however, giving a new copy obviously won't solve the issue, so exchanging for a new copy wouldn't work. Since the company admitted the game was unplayable, I'm guessing that they'll basically have to repay Best Buy for any returned copies or risk a lawsuit. If CDProject hadn't already made a public statement, idk what Bestbuy would do. It'd be a rough position.

Having worked on the retail side though... People will try to take advantage. So, if your criteria is that you can return it whenever you like, then you'll get tons of people who play the game, beat it, and two weeks later come in saying "oh the game doesn't work at point x". It may be different with digital copies, but it's hard to manage from a retailer perspective. Like I said at Best Buy, we'd actually sometimes ask what the bug was and try to play that part of the game, but that's not always possible. Unfortunately, shitty customers ruin it for everyone. 

People take advantage of returns everywhere in retail, are gamers a specially evil breed? No doubt plenty try to game the system, but you also turn legitimate costumers away. I never bought a game there again. The place I go to now probably doesn't allow returns either, but it's much nicer than the other store, so thanks for pissing me off :)

I also will not go to radio shack anymore, or the source as it's called now. I needed a new outdoor radio for in the garden while working, so I went to radio shack. It is (was) in the name, but try buying a radio lol. Anyway they came out with some blue-tooth speaker that also had FM radio and antenna. I take it home, try it, no reception. Nothing, static, antenna too weak. It worked a little in some places, nothing where I wanted it. So I bring it back later in the afternoon and I get "How was the party" as if I'm returning it after 'my garden party'. And, well it's a blue tooth speaker, what did you expect. It's not really meant for radio. Why did you sell it to me then... The Source is off my list.

Anyway, Sony's solution, de-list the game, refund without questions.
MS, extendeded refund period until further notice. (Still debating I guess, no doubt waiting to see if people start buying the game to play and refund)
CDPR, you have 3 days to put in a refund request.
Best-Buy, 3 days to return from now.
Steam, ignores your request, 2 hour limit still applies.
GoG, no clue, some say they don't get any answer after asking for a refund. Is the PC version included or only console versions.

What a mess!

Gamers aren't a special breed, but games are because for many people they just want to experience the content once, and then be done with it.

For example, if someone buys a 60" TV, they're probably going to want to use it for at least a month. It still has basically the same value to them in a month as it did on day one, and it's also a major pain in the ass to return it which is a deterrent. That's not to say that we didn't have issues with that (for example after the Superbowl we'd have tons of returns after people bought a new TV to impress their friends), but overall, there's way less incentive to buy a TV and return it in two weeks compared to videogames, most of which can be completed within 20-30 hours. There's also a far more subjective quality to games than something like a TV. If a customer buys a TV and it functions as they expect, they'll probably be fine with it. If a customer buys a game, even if the game is perfectly well made, they may not like it for some random and subjective reason. It's hard to make a guarantee on a game the same way you can for a TV or computer.

I think the solution in this case would have to come from platform holders themselves simply playing the games beforehand and if it runs in this state they need to say "no we won't be letting you release this". Of course, with a major third party, that has its own risks of ruining the relationship, but I can't think of anything better.