I think the most important takeaway here is that trying to meet movie-style storytelling with game storytelling rarely plays to the strength of games. There's only a couple of examples I can think of where I really liked and was invested in a game's story and, surprise, even then what I tend to remember most is the gameplay. Games where the story is front and center and the only truly great part of the experience are also titles where I tend to be really into them for a week, then just never think about them again.
Games are great at iconography. Generally speaking, iconography makes a games story just as much if not more than it's writing. Having a game with cool character designs, interesting settings and unique scenarios allow you to be much more immersed and give more credence to stories that are otherwise just decent. The same isn't untrue of movies, they are both visual mediums after all, but I find there's a lot of movies that are strong enough as narrative pieces that they don't really even need to focus on those things - and that's just not true of games to me. These are things that realistic games often lack.
Games are great at skits. Banter is an amazing quality to have when you are releasing a product that will probably be, at minimum, 4x longer than most movies. They often tell you more about a character than the actual plot itself because they have their own unique pace and tend to focus on trivial yet equally fascinating qualities.
Games are great at music. When you have a product that is super long, having pieces which set the tone, but are also diverse and awesome just totally makes the experiences, especially when it's above the quality of most other releases.
Now none of this is exclusive to games as a medium, but I think the distinguishing factor is that most of these elements are much more important to games than just the narrative of the title itself. There can be cutscene heavy games which excel at all these aspects and create a truly interesting narrative out of them, and maybe in such a scenario I'd cling to each and every cutscene like a moth to a flame, but those don't tend to be the games being compared to Schindler's List and Citizen Kane .... in fact, those are probably games self-serious story fans might even scoff at
You forgot the thing games are best at. Choice. Giving the player the ability to actually impact the story in front of them, and the world they inhabit. That player agency is the greatest strength games have over every other medium.
I actually did forget to add that, was going too though. I also forgot to add that, the sooner we stop acting as if games deserve a minimum score for superfluous achievements, the better. Games are not an automatic minimum 6/10 because they are technically competent. If a game bores a reviewer to tears, a 5 or less is really not that out there ... guess my comment was just too long to remember everything I wanted to.