Here's the thing, though. Shenmue had its fans back then (myself included) but by being released on a dying system, it couldn't sell as well as some would have liked.
The sequel wasn't even released in America until the original Xbox--another low selling system. I couldn't even get my hands on it until I got an Xbox 360 (backwards compatiblity). By '07, it was already dated.
They're trying to sell a game in 2019 that wasn't a huge success in the first place and then alienated people who liked the first because the sequel was exclusive to hardware that didn't sell all that well. And, from the sound of things, the game hasn't really evolved much in 20 years.
It's good that we have a Shenmue 3. I personally don't think I'll ever be playing it. I wonder if there's even a future for this franchise after this one.