| pokoko said: Plus, from what I just read on the internet, Amazon.com seems to have a much better user rating than Amazon France, at least at one tracking site, despite the OP's anecdotal evidence and belief that Amazon.com needs to learn from them. |
If you read the OP carefully, you will see that I wrote "If this is something usual". If it isn't, like everyone here seems to think, then good. I guess I'll wait to finally receive those orders, and I'll try again in the future to see if it was really just bad luck on those one.
But the chances of a technical error on 2 different orders are slim, so I'm still trying to understand what is happening.
| SuperRetroTurbo said: I can tell you this. The customer service is some of the best out there today. Whenever I had an issue with Prime, I would tell them and they would take a few dollars off my monthly payment. Also, and this is recent, I called them and asked to be reimbursed for the past 6 months of inactivity. I told them "I forgot to cancel my membership," and they reimbursed my money no questions asked. So although anecdotal, I'm very satisfied with their services and have no problem joining again or recommending. |
Yeah, I agree on that. I had a couple of issues with the shipping company in France sometimes, and the always shipped a new product right away for free, and then dealt with the shipping company themselves.
That's why I sent a ticket to their customer service. But weird stuff, I wrote the ticket on Amazon.com, and it was sent to and treated by Amazon France, who basically answered me "what are you talking about?". I explained and they answered that they passed the issue back to the US, and now I'm waiting for an answer.
Last edited by Faelco - on 04 May 2019
