Is Amazon.com always that bad?

[pokoko]

SuperRetroTurbo said:
I can tell you this. The customer service is some of the best out there today. Whenever I had an issue with Prime, I would tell them and they would take a few dollars off my monthly payment. Also, and this is recent, I called them and asked to be reimbursed for the past 6 months of inactivity. I told them "I forgot to cancel my membership," and they reimbursed my money no questions asked. So although anecdotal, I'm very satisfied with their services and have no problem joining again or recommending.

I once had a package arrive wet and late relative to the day it shipped.  Those were obviously shipping issues but Amazon still gave me a $50 gift certificate and let me keep the product, which worked fine despite being soaked.

the-pi-guy said:
>And from what I've read on internet, it seems to be perfectly usual.

When you ship a couple million packages every single day, just about anything can seem normal. If 99% of orders get fulfilled in 2 days, and 99.5% of orders get filled in 7 days, and 99.9% of orders get filled in 14 days, etc.

That 0.1% of late packages still amounts to 730,000 packages.

I have no idea what Amazon's stats are on how good their delivery, but in general, I've had no real problems with Amazon. Despite ordering a lot of things.

Plus, from what I just read on the internet, Amazon.com seems to have a much better user rating than Amazon France, at least at one tracking site, despite the OP's anecdotal evidence and belief that Amazon.com needs to learn from them.