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I can tell you this. The customer service is some of the best out there today. Whenever I had an issue with Prime, I would tell them and they would take a few dollars off my monthly payment. Also, and this is recent, I called them and asked to be reimbursed for the past 6 months of inactivity. I told them "I forgot to cancel my membership," and they reimbursed my money no questions asked. So although anecdotal, I'm very satisfied with their services and have no problem joining again or recommending.



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